Hi, I’m Pankaj Baranwal.
I’m an entrepreneur from Lucknow, building from Mumbai. Today I’m Co-Founder & CEO of BeyondChats, where we help businesses turn website visitors into customers with AI. Before this I worked on AI at DeepLogic, built education access through Beyond Exams, and have been tinkering with technology since my B.Tech at the University of Delhi.
This is where I write, in public and honestly, about the things I’m thinking through: building companies, AI, healthcare, geopolitics, and the messy, interesting parts of life. If you’re a builder, I hope something here is useful. If you’re an investor, I hope it shows you how I think. Away from the company I still code for fun, look after several other websites, and help a few schools get kids ready for better work. More about me, or see what I’m working on right now.
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My main project in public is a field guide to selling AI to Indian hospitals: the procurement, pilots, DPDP compliance and tenders nobody writes down. Alongside it I write about how Indian hospitals actually run: patient flow, no-shows, the OPD queue. If healthcare AI is your world, either is a good place to begin.
Latest writing
- DPDP compliance for hospitals: what the 2025 Rules actually requireUnder India’s DPDP Act your hospital is the data fiduciary and stays liable, even when a vendor holds the data. What the 2025 Rules require, and your checklist.
- WhatsApp for patient communication in Indian hospitals: what actually worksPatients live on WhatsApp, but it is a rules-bound channel. The 24-hour window, template approval, opt-in and per-conversation pricing, and where it genuinely helps a hospital.
- OPD queue management in Indian hospitals: where it clogs and what fixes itA busy OPD queue is a coordination problem, not just a capacity one. Where outpatient queues clog in Indian hospitals, and the practical changes that get the same patients seen with far less waiting.
- How to reduce patient no-shows in Indian hospitalsAn empty booked slot is pure lost throughput. Most no-shows are friction and forgetting, not apathy. The handful of changes that actually move the no-show rate in an Indian OPD, and where AI helps.
- Why hospital AI deals lapse at renewal (and how to earn year two)The deal to fear is not the one you lose. It is the one you win and quietly lose at renewal. Why AI deals lapse in Indian hospitals, and how to earn year two before the renewal meeting.
- Patient flow in Indian hospitals: where the queue actually breaksPatient flow is where the hospital experience quietly breaks, and rarely where people assume. The four places it breaks (no-shows, registration, the invisible wait, follow-ups), and an honest take on where AI helps and where it doesn’t.
- The objections you’ll hear selling AI to an Indian hospital, and how to answer themThe same five or six objections come up in nearly every hospital conversation: no budget, patients won’t use it, is our data safe, we tried AI before, no time, will it replace staff. What each really means and how to answer it.
- Integrating AI with a hospital: HIS/HMIS, WhatsApp and the front deskWinning the buyer isn’t the last step. Plugging into what the hospital already runs is. A practical map of the three integration seams: the HIS/HMIS system of record, WhatsApp, and the human workflow at the front desk.
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